Our Frequently Asked Questions

Life Maid Easy services residential and commercial customers with deep cleaning, recurring house cleaning, move-in and move-out, and office cleaning services.

Our services start with a friendly phone call where we gather all of the important information about your property type. Our trained customer experience agents put together thorough work orders for our cleaning technicians, who are professionally trained to provide you with the best cleaning services!

For cleaning checklist options, please refer to our “Services” tab. Any additional services, such as cleaning inside of the refrigerator, inside of the oven, changing bed sheets, and cleaning windows may be added to your service by contacting the office staff.

We perform home cleaning services. We currently do not offer carpet cleaning, lawn and outdoor cleaning services, high-reach window cleaning, wall cleaning/ painting services. We also do not perform dry-cleaning services or any biohazard waste clean-up, including pet feces or blood clean-up.

For the services above, we recommend reaching out to companies that specialize in these fields to the best results. 

Life Maid Easy cleaning technicians carry their own cleaning supplies, including dusting towels, cleaning chemicals and vacuums/ mops. 

If you have a preference on the types of products used in your home, please let the office know and we will include that in your work order. Please leave the supplies out on the kitchen sink or in a visible place.

All cleaning supplies will be provided by Life Maid Easy unless the client notes otherwise. Clients must provide their own:

• toilet brushes in each toilet (to prevent cross-contamination)
• trash bags
• 1 roll of paper towels (to prevent cross-contamination)

Each office client needs to have paper towels and a mop with a mop bucket on hand.

Your property must be safely accessible for your scheduled cleaning. 

Prior to your service, please confirm how to enter your property. If you have a lockbox or a key code, please make sure that it works or is in the agreed upon place. We send reminder emails and text messages providing you with a window of time that the cleaners will arrive at your home. If the property cannot be accessed within 15 minutes (for example, no keys left behind, etc), a cancellation fee will be assessed. 

During the winter months, please ensure that our technicians have the ability to walk onto your property without slipping on ice or snow.

We love pets! Please note any special instructions for pets to the office so we can include that in your work order. 

Due to insurance reasons, we do not walk or let pets out during the cleaning. 

If your pet tends to be protective, please make sure it is locked up in a room or a crate during the duration of the cleaning. Our technicians will take care to be careful not to spray chemicals around your pet. 

Your safety and security is at the top of our priorities. 

We conduct criminal background checks on every prospective employee. We also verify job history and conduct employment verifications. We are proud of our outstanding record of quality hiring and low employee turnover rates. This makes our service one that you can trust. 

The price depends on the size and condition of your property. Please submit a booking request online or give us a call at (215) 654-3110. We take as much information as possible prior to sending a personalized quote to get the most accurate quote possible. 

We usually get enough information to not have to adjust the price, however, if your home needs more attention than described, we will let you know once your cleaning technician is on site and any price or scope adjustments can be made with the office. 

Factors that attribute to your property needing extra attention include:

• Post-construction debris
• A need for heavy-duty washing that was excluded from the scope of work
• Booking a recurring cleaning if your home has not been professionally cleaned in the past 4 weeks. 

If you have any questions about your pricing structure, please refer to your quote or contact our office.

Please give us a call or submit our booking form online (click "Get a Quote" on the top right of the page). Provide as much information as possible for the most accurate quote.

We will get back to you within 24 business hours (not including holidays).

We use a secure payment system and initial payment for the first appointment is due upfront. We accept Credit and Debit cards, Venmo (@life-maid-easy), and PayPal. 

Your credit card on file will be automatically charged for the service. Any tips may be left by card, cash or by asking for the technician's Venmo.

We understand things come up, and we are here to work with you! We email you an appointment reminder seven days ahead of time in case you need to reschedule.

To avoid late or cancellation fees, please let us know as early as possible by emailing info@lifemaideasy.net or calling 215-654-3110 and speaking to a representative. You may also reschedule via your Client Portal.

Life Maid Easy charges a 5% late fee. Cancellations are NOT accepted via any communication methods other than those listed above. 

Cancellation Fees:

• Please provide at least (3) three business days' notice to avoid any last-minute fees.
• Rescheduling within three business days will incur a $100 fee.
• Rescheduling within (8) eight business hours will result in a full appointment charge.

Cleaning is a personalized and subjective service therefore we cannot offer refunds to customers.  By accepting services from Life Maid Easy, you agree to the no refund policy and you understand that Life Maid Easy does not offer refunds but is willing to work with you to fix issues. We want to make sure you are satisfied.

Report and oversights within 24 hours of your appointment and we will come out to fix any issues within 7 days. The issue will be considered closed if you do not schedule a follow-up appointment within 7 days of your appointment date. No refunds and no chargebacks will be made. 

This information is noted in our Client Success Agreement which we send prior to your appointment. 

Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely. Our Philadelphia maids are highly trained to perform to high standards of cleanliness in a systemized top to bottom, left to right approach. If you are not satisfied with the job, please let us know within 24 hours by emailing us dated photos at info@lifemaideasy.net along with the description of what was missed. Please note that we do not offer refunds but we do work with our customers to make sure everything in scope has been completed.

By agreeing to receive our services, you agree to the Client Success and Unfair Solicitation Agreement (Adobe document in your email).

No! You can cancel any time you wish. You only need to sign our non-compete and Client Success Agreement when you opt-in to receive a cleaning from us. 

Tips are not expected but they are greatly appreciated for work well done! There's no better way to put a smile on our technicians' faces than a positive review!

You can find our checklist of services here.

We ensure the highest satisfaction possible and we hire technicians who take their job seriously. 

Once in a while, mistakes happen. If you are not fully satisfied with your Deep Cleaning or Turnover Cleaning, please contact the office and send photos of the area within 24 hours.

If the items are in our scope of work, we will send a technician back out to ensure that the items are re-done promptly! 

Both are great options, however, the Deluxe Deep Cleaning involves more hand-washing and hand wiping surfaces, such as baseboards, window-ledges, and it involves double-scrubbing of sinks, tubs and toilets. 

The Deluxe Deep Cleaning also includes a top-to-bottom washing of cabinets and doors and door-frames. 

The Value Deep Cleaning spot cleans cabinets and doors and door frames. 

If areas in your home need additional attention, we recommend opting in for a Deluxe Deep Cleaning instead!

Many of our clients like to book the Deep Cleaning at least once per year to ensure the most thorough cleanliness of their homes for the hard-to-reach places that are not a part of their normal recurring cleaning service. 

It’s a great way to kick off or finish your yearly Spring Clean.

We recommend starting with the Recurring House Cleaning only if you had a satisfactory professional cleaning in the past 4 weeks. Otherwise, we recommend that you start with the Deep or Value Deep Cleaning first for maximum results. 

The Recurring House Cleaning is a service that maintains the cleanliness of your home. We offer this cleaning as a recurring service on a weekly, bi-weekly and monthly basis. 

If you receive a deep cleaning, the recurring house clean will be the perfect option to keep your home feeling like it received a deep cleaning each time.

The price depends on the size and condition of your home. We take as much information as possible prior to sending the quote. 

Please submit a booking request by clicking on "Get a Quote" on the top right of this page.

The Recurring House Cleaning is a lighter version of the deep clean. 

Find our checklist of services here.

For Recurring House Cleanings, we usually send 1-2 cleaning technicians. We find that this gives the home the best cleaning quality. The amount of time can vary depending on the size of your home. All of our technicians are highly trained and use a proprietary cleaning method to cover all areas from top-to-bottom. 

Your satisfaction is important to us. We assign the same cleaning technician for your Recurring House Cleanings, however, if they are on vacation or take a sick day, we make sure to have you covered!

Each technician will know what to do as we take detailed notes during your booking process so we have all of the information that we need on your work order. If you have additional information that you would like included, please give us a call or email us at info@lifemaideasy.net and we will make sure it is covered!

Please reach out to our office by emailing us at info@lifemaideasy.net or calling us at (215)654-3110 and we will reschedule your cleaning date. 

Give us at least a 3 business days notice of your change of plans and we will ensure that we promptly cancel or reschedule your service. 

Changes that take place less than 3 business days will be charged a cancellation fee. Our business hours are listed in the footer of this page. 

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